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Privacy policy

This privacy policy applies to all personal information collected by Traditional Herbal Store Pty Ltd (A.B.N. 28 646 872 479) (referred to in this Privacy Policy as "THS", "we", "our" or "us") and outlines the type of information that is collected by us and how we use and protect it. This policy tells you what to do if you do not want your personal information collected and how you can change information provided to us.

We are committed to protecting your personal privacy. This policy applies only to the business information that we collect and to our website, www.traditionalherbalstore.com ("Website"). To the extent applicable, THS complies with the Privacy Act 1988 (Cth) ("the Act") and the Act's Australian Privacy Principles.

Your consent to this Privacy Policy

By using this Website, you are agreeing and consenting to accept the terms of our current privacy policy as described herein. If you do not agree with any part of our privacy policy, you may not use our website.

Collection of personal information from you

We collect personal information from users of our Website and our customers.  We collect this information when it is reasonably necessary for the purposes of our business.

We collect personal information about you, including, for example, your contact details (such as email address, name, address, and phone number) when you purchase products through our Website, when you contact us or make an enquiry about us or our products (through our Website, via email or phone), and when you use our Website. We will use this personal information to help us meet your order, deliver the products to you, and give you the information you need to track your order.

When you provide us with personal information, you are authorising us to use that information in accordance with the terms of this privacy policy, which includes your rights to limit our use of the personal information.

Using your personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • providing you with information, content, products and/or services;
  • delivering the products that you have ordered to you and giving you the information you need to track your order;
  • improving information, content, products and/or services or our Website;
  • keeping you informed about activities, content, products and services associated with our business;
  • responding to your queries, request and issues;
  • facilitating access to and management of our Website; and
  • operating our business efficiently.

We will only use or disclose personal information for a purpose other than as set out in this privacy policy or as otherwise notified to you, or a related purpose, if you have consented to such different use or disclosure or if such use or disclosure is otherwise allowed by the Act.

Using your personal information for marketing

If you have consented, we may use personal information you have provided to us, including your email address, postal address and telephone number, to contact you to provide you with information in relation to content available on our Website, new or updated content, special offers, promotions or competitions or other items or material that you may be interested in.

If you are receiving promotional information from us and do not wish to receive this information any longer, please contact us directly at info@traditionalherbalstore.com.au asking to be removed from our mailing lists.

Disclosing your personal information

In order to run our business efficiently, improve and provide content, products and services to you, respond to your queries and/or send you information about future content, products, services and/or activities that you may be interested in, your personal information may be disclosed to service providers (e.g. independent contractors and consultants, off-site security storage providers, website hosts, mail-houses, electronic database managers, event managers). 

We will not otherwise use or disclose any personal information about you without your consent, unless:

  • the use or disclosure is for one of the purposes described in or otherwise permitted by this privacy policy;
  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with content, products and/or services which you have requested or to otherwise implement the terms relating to our content, products and/or services or relevant competition;
  • we believe it necessary to protect the rights, property or personal safety of another person or THS; and/or
  • the assets and operations of our business are transferred to a third party.

Links to external sites

THS does not take any responsibility for its advertisers, outgoing links or any other part of its Website that is not under the direct or total control of THS. Before disclosing your personal information to external sites, we advise that you read and understand the privacy policies of those external sites.

Security of your personal information

We take reasonable precautions to keep your personal information secure. Access to your personal information is permitted amongst other employees only on a need to know basis. If the personal information that we have about you is no longer needed for the purposes stated in this privacy policy, we will take reasonable steps to destroy or permanently remove your personal information.

In respect of all online dealings, however, unfortunately, no data transmission over the internet can be absolutely guaranteed to be secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.

Access to your personal information

THS will provide you with reasonable access to the personal information that we hold about you if requested, except in the limited circumstances in which it is permitted by law for us to withhold this information. To request access to your personal information, please email us at info@traditionalherbalstore.com.au. If providing this information would impose unreasonable costs on THS, we will advise you of the reasons for this and if you continue to request access to your personal information, we will provide this information to you at your reasonable cost.

Accuracy of your personal information

THS takes all reasonable steps to make sure the personal information that we collect, use or disclose is accurate, complete and up to date. THS may from time to time contact you to check that our information is accurate and up to date.

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by emailing us at info@traditionalherbalstore.com.au and we will amend your record to make the necessary corrections.

If you wish to have your personal information deleted, please let us know by emailing us at info@traditionalherbalstore.com.au and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Changes to our privacy policy

From time to time, our policies will be reviewed and may be revised.  We will post any updated versions of our privacy policy on our Website and changes to the privacy policy will take effect upon posting. We encourage you to visit the Website to ensure you are aware of the current privacy policy.

Contact us

If you have any further queries relating to this privacy policy, or you have a problem or complaint, including a complaint about a possible breach of the Australian Privacy Principles, please contact us at info@traditionalherbalstore.com.au. In most cases we will ask that you put your request in writing to us. We will respond to you as soon as we reasonably can following investigation of any relevant issues.